Frequently
Asked Questions
What are the numbers of logo designs that I may choose from?
When will I see my logo design samples?
I want you to order a logo design package, how do I start?
In the past I have been screwed by other logo
companies, may I pay 50% deposit?
What if I don't like any of the initial logo designs, what happens then?
What does "unlimited" logo design changes mean?
If I already have an idea of what I want, can you work with it and make it better?
I don't have my office address yet, can I wait to design my stationery?
What do you mean by "direct" communication
with logo designers?
Will my printer or web designer have problems working with the final files you send me?
Did your company design all the logos that are displayed in your portfolio?
Are there any hidden fees that I will be hit with after I order my logo design?
How many logo designers will be working on my project?
Is it possible to get advice before I order
the logo design package?
What is so important about the creative
questions on your logo order form?
What method of payment may I use for the logo design packages?
When and where will I see my new business logo designs?
How may I contact you with feedback concerning my initial logo design samples?
How will my logo files be sent to me?
Is my printer able to use the final files you
send to me?
Question :
How many logo designers will be working on my project?
Answer :
You will have 12
professional logo designers working on your
project at all times. Each of our designers have at least 5 years of graphic
design and branding experience. All have gone through our 6 month in-house
marketing training program you can rest assured that you have a talented and
creative group of designers working for you.
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Question :
Are there any hidden fees that I will be hit with after I order my logo design?
Answer :
All our package
prices as stated on our web site NEVER have any hidden fees or additional
charged that come at a later date. The prices that are on our web site are
exactly what you pay.
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Question :
Did your company design all the logos that are displayed in your portfolio?
Answer :
Each logo design
sample posted on the logobob.com web site have all been custom created by our
in-house design department. We do not use clipart design nor do we re-use
logos that other firms have not chosen.
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Question :
Will my printer or web designer have problems working with the files you send me?
Answer :
All the final files
we send you are print ready, this means that your printer can use the files
for any type of use and never have a problem. We also supply all the color
codes, CMYK and RGB. Having the color codes will ensure that your colors are
reproduced exactly as you see them on screen. Many design firms do not supply
these colors, and you will not have a problem with those files given that you
only use them for web and not for printed reproduction.
Fonts are another
big issue that many design firms do not include, again this is only a problem
if your printer does not have those fonts installed on their system. If this
is the case the design software will replace the font using the one that looks
similar to it. You will only notice this once your marketing material is
already printed and by this time it's too late.
All final files we supply can be used with any design
software for MAC and/or PC.
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Question :
What do you mean by "direct" communication
with logo designers?
Answer :
When developing a
corporate identity for your business communication is paramount. Since all our
designers work in-house, you will be able to speak with them one on one by
calling our toll free number. You have direct access to them during regular
business hours ( 9AM to 5PM, EST ) before, during, and after your logo design
project has been completed. We have many clients that call our design team
after they have completed their new logo and ask our advice for trade show
ideas, marketing tips, or to let us know how everything is going with their
new business.
If you ever have any
questions about your new logo simply call us and we would be more than happy
to help you.
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Question :
I don't have my office address yet, can I wait to design my stationery?
Answer :
We will do you one
better. We will create your stationery design using your existing mailing
address, then when you have your permanent mailing address, simply call our
stationery design department and we will update your designs at no charge.
Once finalized we will send you your updated final files. When dealing with
our
logo design firm, we do our best to make your
business look great at all times.
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Question :
If I already have an idea of what I want, can you work with it and make it
better?
Answer :
The more information
you send to our design team before they get started with your project the
better. This will allow our team to develop a solid creative foundation. Many
of our clients fax or e-mail certain ideas they have and request that we
dedicate 2 to 3 designs revolving around their ideas. Our designers then
create another 2 to 3 sample logos mixing your ideas and our ideas, the rest
of the logo design samples are based our brainstorm session which totally new
ideas.
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Question :
What does "unlimited" logo design changes mean?
Answer :
What sets us apart
from all other
logo design companies is that we actually offer unlimited
alterations. Many other design firms try to dispel this as impossible. We find
it impossible to limit alterations, since this a creative process that can not
be limited to a certain amount of design changes. The only answer to this
limited amount of changes is that the other design firms manage to charge you
additional amounts for additional changes. So your actual package price will be much more than you originally expected, and since you have already
paid for the package it will not only be a waste of money if you cancel but a
waste of time.
When using LogoBob.com you can rest assured that there are no hidden fees or
additional charges for alterations. We will keep working on your logo designs
until you are completely satisfied, you have our word.
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Question :
What if I don't like any of the initial logo designs, what happens then?
Answer :
Our company offers satisfaction guarantee, this means that if you are not
happy with your initial logo design samples you have one of two options.
At this point you
may request a refund or you may request that our designers go back to
the drawing board and create 12 new designs for you to choose from. Our main
concern is that you receive a logo design that you can use and are proud of.
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Question :
What are the numbers of logo designs that I
may choose from?
Answer :
Our designers usually produce 30 custom logo designs ( 10 different logos each
having 3 alteration ) for you to choose from. All logos are produced by 12
professionally certified graphic designers that work in-house.
Upon filling out our
logo design order form, our logo project
manager will contact you and discuss your answers and details you may find
difficult in expressing in your e-mails. There are a number of companies which
compromise their services in order to save a buck. i.e. long distance calls.
These companies fail to realize that you must invest to succeed and why not
invest in your clients for a change, supply them with free and easy access to
the logo design team, give them the power of communication, and let them in on
there own logo, ensure them on complete representation of their identity not
just a clipart image or pre-created icons.
Logo design Bob has set up a toll free number where you can call and speak to
our
logo designers directly, private chat rooms where you can discuss one on
one with our design team. Direct e-mails to each of our logo designers and
graphic artists will also help you in creating the right logo design for your
new company.
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Question :
When will I see my logo design samples?
Answer :
Our logo design turnaround time is 4 working days. During this time our logo
designers will contact you to go over any questions they might have concerning
your project. They also use this time to brainstorm and research your product,
service and target market, along with other companies offering similar type of
products or services. We also offer
24 hour express design service.
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Question :
I want you to order a logo design package, how
do I start?
Answer :
Simply choose one of our 3 logo design packages by clicking the "OUR
PRICES" button from our top menu bar and it will direct you to our
logo design packages. Once you have decided on a package simply click the
"ORDER NOW" button and fill out our on-line secure form. This will then be
sent to our logo design project manager who will contact you to confirm your
order and to answer any of your questions.
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Question :
In the past I have been screwed by other logo
design companies, is it possible to pay 50% deposit now and the balance when I
request my changes?
Answer :
With the creation of literally thousands of very successful
logo designs
since the year of 1996 for a variety of companies and industries around the
globe. We have a great understanding that quality and security can sometimes
be compromised on the Internet being that you never know exactly who your
transacting with while dealing with other so called companies on the internet.
We ensure complete satisfactory with your logo design this is why we give you
this option of depositing 50% of the initial payment prior to the completion
of your logo. The balance is payable once the initial logo revision is
requested.
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Question :
Is it possible to get advice before I order
the logo design package?
Answer
:
If your not quite sure of what to choose concerning the logo package or would
like any relevant information, you should fill out the online
logo design advice
form free of charge. When you complete this form our logo design project
manager will then assist in giving you excellent logo design advice and
direction. Design, font and color style will be set by this procedure. You
may also take advantage of the opportunity of asking other detailed questions.
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Question :
What is so important about the creative
questions on your logo order form?
Answer
:
Its extremely important to acquire a familiarization of who you are and how
you're image is reflected on other people. We get a familiarization of your
character through any of the following interests you may have, cars, movies,
seasons, sports, etc. This is how we acquire a profile or a creative starting
point for your initial company logo design. As well as considering your
business competition and the field and direction you want to target.
This all commences in our designers brainstorm sessions. A session on average
lasts for the duration of about 45minutes to 1 hour, this also depends on the
company we are creating a new
business logo design for. These sessions are the
catalyst for all our great logo designs giving them direction and always
reflecting the company it represents.
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Question :
What method of payment may I use for the logo
design packages?
Answer :
Payment is required using the following methods Visa, American Express,
MasterCard, Money order, Wire transfer, PayPal, or a company / personal
check.
We do not store
any credit card number in our database and all our on-line order forms are
100% secure SSL technology transaction using 128 bit encryption.
What is SSL technology?
SSL is a method used to send private and personal details and information
through the Internet. SSL protects information as is it passed over the
Internet.
What is 128 bit encryption?
It allows data to be encrypted by using a secret key (digital certificate) and
algorithm which can only be de-encrypted using the same secret key and
algorithm.
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Question :
When and where will I see my new business logo
designs?
Answer
:
We post your
logos on a private viewing page 4 business days upon receiving payment. We
then send you an e-mail enlisting the date and time of the initial uploads
also the website address as well as password to your private web page. Here
you will be able to view all the logo designs and give our designers feedback
based on these designs.
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Question :
How may I contact you with comments concerning
my initial logo designs?
Answer
:
On the page where your logos are listed is a form where you can entail any
comments you may have. Submit it when completing the form, it then will be
sent to your project design manager who will take all your comments into
account and make any adjustments you want , then he/she will contact you with
any questions he/she may have. These comments will also be forwarded to the
specific logo designers that are working on your business logo designs.
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Question :
How will my final logo files be sent to me?
Answer
:
You will be e-mailed your new logo design files, in an PC or MAC compatible
format (EPS, AI, TIF, BMP, CDR, PSD , PDF, GIF ,and JPEG). A Cd-Rom will also
be shipped to you containing the same files along with a user manual that will
describe in detail each file format.
You will have all
your final files for any type of use be it for web site design, stationery
printing, or promotional item use. Our designers will also work with your
printer if they have any questions while printing or re-producing your logo
design. To learn more about your
final files here
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Question :
Is my printer able to use the final files you
send to me?
Answer :
Of course, your printer should be perfectly able to use all of your final logo
design files. If by chance your printer needs a different file format, please
make sure they e-mail your logo project manager and they will cooperate with
your printer to ensure everything goes smoothly. All e-mails should be sent
here:
info@logobob.com
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